Amazon is hiring Account Executive positions for customer support across multiple communication channels. Those freshers who have experience in a different customer support background, this might be the right opportunity for you. In this job, your main role will be to solve customer queries, solve common problems, and make sure customers have a great time using Amazon's services. The eligibility criteria, educational qualifications, and all other important details are provided below.
Job Snapshot
Field
Details
Company
Amazon
Role
Account Executive
Job Type
Full-Time
Work Mode
Work From Home (As per Business Requirements)
Location
Remote
Qualification
Graduate, Any Stream
Experience
Freshers & Experienced Candidates
Schedule
Flexible Schedules
Communication Channels
Email, Chat & Phone Support
Application Mode
Online
What This Job Entails
Depending on what channel you are working that shift, your day can be different. Typical duties include:
Respond to customer questions in email, chat, and over the phone
Helping customers with orders, account questions and general service questions
Clear, simple language to explain Amazon’s products, services, and policies
Responding to customer queries following company policy
Accurately document all customer interactions in internal systems
Escalating complex cases to the appropriate department when necessary
Helping new customers to understand what services are available to them
Listening to customers' feedback and pointing out common problems to the team
Keeping accurate and up-to-date records
Completion of assigned work within the expected response times
What you will need
Any stream graduate
Good verbal and written skills in English
Basic computer skills
Can communicate politely even in difficult situations
Excellent problem-solving skills
Attention to detail is good
Enthusiasm for learning new systems and processes
Can perform many jobs while on an active shift
New graduates are very welcome to apply.
Skills to help you succeed here
Listening closely before responding
Simple and easy-to-understand answers
Remaining composed when dealing with customer problems
Reliability and punctuality
Protecting customer data
Ability to work independently as needed
Working with other team members to solve problems
Keeping Up with New Tools and Changing Business Needs
The computer skills you need
Microsoft Office and basic online apps
Email Web browsers
Internal customer support tools (training will be provided)
Previous experience with customer support software is a plus, but not needed.
Working Schedule
Full-time position with flexible hours. Depending on the needs of the business, employees may be required to work weekends or public holidays from time to time. Work from home is subject to operational requirements.
Benefits for Employees
Competitive salary
Incentives for performance
Health & Wellness Programs
Learning and development opportunities
Amazon Employee Discounts on Amazon products/services
Where possible, flexible working hours
Application Process
Applications will be reviewed on a rolling basis. Those on the shortlist will be invited to attend an interview/further assessment. Dependent on current hiring needs and timeline.
