Administrator / Receptionist GP Practice

Job summary

We are seeking an Administrator to join our practice of 9200+ patients.

37.5 hours per week and must be available for afternoon shifts. This is a part remote working role.

Administrators work is between the hours of 09:00 to 17:00 Monday to Friday. The successful candidate will need to be hard-working, flexible and enthusiastic. We are looking for a capable individual who is able to multi-task and work well under pressure. Be able to work in a fast-paced environment independently, accurately and reliably.

Applicant MUST have Emis Web software experience.

You must have your covid vaccines to join as a member of the practice.

Only shortlisted candidates will be contacted.INTERVIEWS WILL BE HELD VIA TEAMS ONLY

Main duties of the job

Providing comprehensive administrative support to the team and ensuring the smooth day-to-day running of the service.

Managing ereferrals and eRS worklist

Managing appointments, meetings, diaries, and correspondence, including preparing documents and taking minutes where required.

Maintaining accurate patient records and updating electronic databases while ensuring confidentiality.

Handling telephone and email enquiries professionally and acting as a first point of contact for patients, staff, and external organisations.

Processing referrals, filing documents, and supporting the coordination of clinical and administrative activities.

Dealing with patient registrations on emis.

Working closely with the multidisciplinary team to ensure an efficient, high-quality service for patients.

EMIS & eRS experience is essential.

About us

We are a well-established training practice in a purpose built (newly refurbished) premises, located on the Haringey Green lanes.

The practice's aim is to provide our patients with an excellent standard of patient-centered care, with clinicians and patients jointly involved in all aspects of planning and delivering care to meet patients' health and well-being needs.

You will work with colleagues including a team of GPs, practice Nurse, Healthcare Assistant, Clinical Pharmacist, Physician Associate & MSK practitioner, administrative staff and a wide variety of other health professionals.

The practice is working in a hybrid model which allows the flexibility of working from home.

There is free parking available on site.

You must have your covid vaccines to join as a member of the practice.

Details

Date posted

04 August 2026

Pay scheme

Other

Salary

Depending on experience Starting £13.50

Contract

Permanent

Working pattern

Full-time

Reference number

A0052-26-0005

Job locations

96 Umfreville Road

London

N4 1TL

United Kingdom

Job description

Job responsibilities

The successful candidate will provide high-quality administrative and reception support within a busy GP practice and play a key role in the smooth day-to-day running of the service. Working closely with the Practice Manager and multidisciplinary team, responsibilities will include processing referrals, eRS worklist and correspondence, screening and coding clinical documents, managing docman document workflows, maintaining accurate patient records, and liaising with hospitals, clinicians and other healthcare professionals.

The post holder will support and cover reception staff, assist with staff induction and training, and monitor administrative processes to ensure efficiency and compliance. The role includes maintaining CQC logs, audits and documentation to ensure the practice remains inspection-ready and compliant with NHS policies and procedures.

The successful applicant will have excellent communication, organisational and customer service skills, with the ability to prioritise worklo and work effectively under pressure. Flexibility is essential, as reception cover may be required during annual leave or staff absence. Duties include managing appointments, handling patient enquiries in person, by telephone and online, and delivering a professional, patient-centred service at all times.

EMIS & eRS experience is essential.

Job description

Job responsibilities

The successful candidate will provide high-quality administrative and reception support within a busy GP practice and play a key role in the smooth day-to-day running of the service. Working closely with the Practice Manager and multidisciplinary team, responsibilities will include processing referrals, eRS worklist and correspondence, screening and coding clinical documents, managing docman document workflows, maintaining accurate patient records, and liaising with hospitals, clinicians and other healthcare professionals.

The post holder will support and cover reception staff, assist with staff induction and training, and monitor administrative processes to ensure efficiency and compliance. The role includes maintaining CQC logs, audits and documentation to ensure the practice remains inspection-ready and compliant with NHS policies and procedures.

The successful applicant will have excellent communication, organisational and customer service skills, with the ability to prioritise worklo and work effectively under pressure. Flexibility is essential, as reception cover may be required during annual leave or staff absence. Duties include managing appointments, handling patient enquiries in person, by telephone and online, and delivering a professional, patient-centred service at all times.

EMIS & eRS experience is essential.

Person Specification

Experience

Essential

• Polite and confident
• Reliable and accurate
• Flexible and co-operative
• Motivated and diligent
• High level of integrity
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Ability to work as a team or unsupervised

Other skills

Essential

• Satisfactory Disclosure Barring Service (DBS) check.
• Satisfactory references from two previous employers and comprehensive HR checks
• Available to work between 8am and 6.30pm Monday to Friday
• Good time management
• Administration skills
• Excellent communication skills (written and oral)
• Competent in the use of Microsoft Office and Outlook
• Clear, polite telephone manner
• Ability to work as a team member
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Disclosure and Barring Service Check

Qualifications

Essential

• GCSE grade A to C in Maths and English
• Emis web experience

Person Specification

Experience

Essential

• Polite and confident
• Reliable and accurate
• Flexible and co-operative
• Motivated and diligent
• High level of integrity
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Ability to work as a team or unsupervised

Other skills

Essential

• Satisfactory Disclosure Barring Service (DBS) check.
• Satisfactory references from two previous employers and comprehensive HR checks
• Available to work between 8am and 6.30pm Monday to Friday
• Good time management
• Administration skills
• Excellent communication skills (written and oral)
• Competent in the use of Microsoft Office and Outlook
• Clear, polite telephone manner
• Ability to work as a team member
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Disclosure and Barring Service Check

Qualifications

Essential

• GCSE grade A to C in Maths and English
• Emis web experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bridge House Medical Practice

Address

96 Umfreville Road

London

N4 1TL

United Kingdom

Employer's website

https://www.bridgehouselondon.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bridge House Medical Practice

Address

96 Umfreville Road

London

N4 1TL

United Kingdom

Employer's website

https://www.bridgehouselondon.nhs.uk/ (Opens in a new tab)