Bilingual Automotive Warranty Adjuster
Job Description:
- Appraise and estimate loss and damage associated with automobile body claims and other applicable claim types
- Verify claim terms and coverage, determine claim validity, and select appropriate repair procedures and price points
- Review warranty contracts, previous notes, and previous claims to determine coverage
- Contact repair facilities to assess failures, repair procedures, and part and labour pricing
- Determine whether to request an independent inspection
- Determine preferred repair methods based on pricing and remaining warranty
- Negotiate labour and parts prices
- Authorize repairs in accordance with warranty contract terms and coverage
- Review total loss claims and confirm eligibility where applicable
- Assist dealers with unsettled claims by consulting service personnel and/or customers
- Provide timely and effective communication of decisions to claimants and/or the team
- Meet departmental productivity objectives, including average handle time, first response time, service levels, and adherence to service guidelines
- Deliver best-in-class customer service
- Participate in coaching and team development sessions and provide input and feedback to the claims team
Requirements:
- Minimum of 5 years of automotive body repair experience is preferred
- Bilingual, fluent in English and French is a must
- Auto Body Technician Certificate or Estimator is preferred but not mandatory
- Strong knowledge of the mechanical operation and body structure of various automobiles and light duty trucks
- Strong commitment to client service and continuous improvement
- Strong interpersonal and relationship building skills
- Intermediate computer skills including MS Word, Excel and Outlook
- Experience with Audatex or Mitchel estimating system is an asset
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions
- Excellent communication and negotiation skills
Benefits:
- Equal Employment Opportunity policy
- Reasonable accommodation throughout the recruitment process for applicants with disabilities
- Additional support and adjustments to recruitment processes, procedures, methods of conveying information, or physical environment where required