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Non-Clinical Occupational Medicine (OccMed) Care Coordinator
Schedule: Monday Friday, 8:30 AM 5:00 PM
Work Arrangement: Remote
Position Overview
The Non-Clinical OccMed Care Coordinator serves as a key liaison in the coordination of patient cases within the workers' compensation process. This role ensures accurate review of medical documentation, alignment of treatments with authorized care plans, and effective communication with providers, employers, and internal stakeholders to support high-quality, compliant care delivery.
Key Responsibilities Case Coordination & Documentation Review
Review provider transcripts and medical documentation to ensure treatments align with authorized care plans
Identify discrepancies, missing information, or additional treatments within records
Communicate with providers to clarify documentation and verify treatment accuracy
Maintain and verify Occupational Medicine data within the EMR system
Workers' Compensation Support
Manage and document workers' compensation claims and referrals in the EMR system
Provide required work status reports to employers and insurance carriers in compliance with state regulations
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Communicate with employers, adjusters, and nurse case managers regarding:
Customer Service & Stakeholder Communication
Serve as a liaison between patients, employers, providers, and insurance companies
Provide timely responses to employer and patient inquiries, including medical record requests
Support appointment reminders and communicate missed appointment details as needed
Build strong relationships with employer clients to resolve concerns and ensure satisfaction
Billing & Process Support
Audit charges to ensure accurate billing and clean claim submission
Identify and resolve missing codes or documentation issues
Collaborate with internal teams to support drug screen reporting and employer account setup
Program & Operational Support
Assist OccMed Sales Team with establishing and maintaining employer protocols in the EMR system
Maintain daily communication with OccMed team members and leadership
Participate in staff meetings, audits, and process improvement initiatives
Support coordinated care efforts across clinics, patients, and employers
Compliance & Standards
Ensure adherence to company policies, including HIPAA and compliance program standards
Follow OSHA and workplace safety protocols
Maintain strict confidentiality of patient and business information
Adhere to company Code of Conduct, mission, and values
Education
Experience
Occupational Medicine or related business experience required
Experience with Electronic Medical Records (EMR) systems preferred
Equivalent combination of education and experience will be considered
Required Skills & Qualifications
Strong attention to detail with the ability to review and interpret medical documentation
Excellent written and verbal communication skills
Strong customer service and interpersonal skills
Ability to work independently in a remote environment
Proficiency in Microsoft Office (Excel, Word, Outlook)
Highly organized with the ability to manage multiple priorities
Additional Qualifications
Professional, personable demeanor
Strong problem-solving and critical-thinking skills
Ability to collaborate across multiple stakeholders and departments
Commitment to delivering high-quality, service-oriented support
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.RemoteBenefits:
Paid Sick Days, Parking, Performance Bonus, Employee Referral Program
Skills:
Billing, Certified Case Manager (CCM), Clinical Medicine, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Documentation Review, Electronic Medical Records, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare Providers, Insurance, Interpersonal Skills, Leadership, Maintain Compliance, Medical Records, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, OSHA, Occupational Health, Operational Support, Organizational Skills, Patient Confidentiality, Presentation/Verbal Skills, Process Improvement, Regulatory Compliance, Safety/Work Safety, State Laws and Regulations, Status Reports, Team Player, Worker's Compensation, Writing Skills
Nesco Resource, LLC
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Company Size:
10,000 employees or more
Industry:
Staffing/Employment Agencies
1956
Website:
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