Client Partner, SMC

About the position

Snap Inc. is a technology company focused on improving communication through its camera-based platform. The company operates Snapchat, Bitmoji, and other digital services. They are seeking a Client Partner for their global Small and Medium Customers (SMC) organization to build and manage partnerships with brands and agencies, helping them expand their digital presence on Snap. The role requires strong presentation and people skills, the ability to manage multiple projects, and a deep understanding of digital advertising.

Responsibilities

• Identify, prioritize, and secure business opportunities
• Ensure clients receive the highest level of sales and operational customer service
• Partner with cross-functional teams on structuring and executing strategic initiatives
• Develop and implement best practices for client interaction, sales, and services
• Create persuasive sales presentations using market trends and case studies
• Educate clients on Snapchat products and best practices
• Create, own, and execute the strategic approach for each account in the assigned book of business
• Analyze campaign performance statistics and recommend performance enhancements
• Communicate and evolve a client's way of thinking to mirror success on Snap according to the Playbook & Planning Principals, while also balancing client goals
• Ensure strong health of client relationships, identifying gaps where advocates are missing, and asking for internal support to elevate Snapchat with clients
• Own a room, present dynamically and instill confidence to challenge clients in a kind, smart and creative way to ensure what is best for both businesses long-term

Requirements

• Extensive knowledge of social media, mobile apps, and digital and mobile marketing
• Ability to perform well in a highly dynamic, rapidly changing environment
• Excellent communication and presentation skills
• Ability to engage and partner with C-Level executives
• Ability to win the support of key stakeholders
• A team player and collaborator
• Experience running Weekly Office Hours, QBRs, arranging or leading top-to-tops, and comfortability with senior level engagement sessions
• Bachelor’s degree or equivalent preferred
• 5+ years of marketing, brand advertising, media sales, and/or online advertising experience
• Ability to travel as needed

Nice-to-haves

• Proven track record of growing top to bottom relationships with both clients and agencies
• Proven track record of reaching and exceeding sales goals
• Creative, outside-the-box thinker, and strategist
• Passion for Snap, marketing, and up for the challenge of building something from the bottom up

Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages that let you share in Snap’s long-term success