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Content Manager – Global and Segments

Job Description:

  • Own the operational model for translation and localization, including external partner management
  • Define how localization requests are submitted, prioritized and tracked
  • Manage translation and localization vendors, including quality calibration and turnaround expectations
  • Establish SLAs and performance standards with external partners
  • Ensure translated content maintains clinical accuracy, voice consistency, cultural appropriateness and clinical alignment
  • Coordinate internal clinical or compliance review when needed
  • Own how content is adapted for industries and portfolio segments across engagement and product content
  • Define segment adaptation versus true custom work
  • Build reusable industry-ready bundles and persona-aligned messaging frameworks
  • Map persona archetypes to industries and segment priorities
  • Translate persona needs into actionable guidance for creators
  • Review segment drafts for persona fidelity and strategic alignment
  • Govern localized and segmented assets through source-of-truth versions, derivatives, naming conventions and version control
  • Maintain visibility into assets by language, industry and persona pattern
  • Surface timeline risks and align vendor capacity with campaign and product release calendars
  • Collaborate with engagement strategy, product content, creators, operations, clinical reviewers and external localization vendors

Requirements:

  • 5+ years of experience in localization, content operations or content strategy, preferably in a B2B2C or healthcare environment
  • Experience managing translation or localization vendors, including SLAs and quality calibration
  • Strong understanding of building reusable, governed content systems across languages, industries and personas
  • Ability to distinguish scalable segment adaptation from one-off custom work and build frameworks that protect scale
  • Excellent cross-functional collaboration skills across engagement strategy, product content, operations and clinical review
  • Strong written and verbal communication skills
  • Experience with content or project management tools such as ClickUp, Frontify or Sanity is a plus

Benefits:

  • 100% company-paid single tier medical coverage insurance
  • PTO
  • 401(k) with match
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Robust benefits package
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