Customer Service Representative

Schools Advisory Service are a national provider of insurance to schools. Our market leading product provides absence protection and health and wellbeing services to thousands of school employee’s. We are looking to recruit a Customer Account Manager to join our multiskilled Client Support team.

The role will be to manage your own individual book of clients; supporting them throughout their policy; taking them through the renewal of their policy each year; and recognising any New Business sales opportunities.

Based at our South Normanton head office we can offer the successful candidate a full-time position working 8:30am – 4:30pm, Monday to Friday.

Your starting salary will be £30,000.00, with a 12 month probation period.

You will undertake a number of activities on a daily basis involving;

• Managing your own book of SAS accounts.
• Handling the renewal process of existing clients.
• Phone and email contact with our existing clients to build on relationships.
• Maintaining quality and customer service standards.
• Handling any policy queries that arise from customers.
• General office administration duties.
• Calculating a quotation for renewals and issuing this to the client.
• Identifying any NB sales opportunities from our existing clients.

What you’ll have:

• The ability to empathise and understand the needs of a customer.
• Willingness to take initiative to solve problems.
• Strong organisational and time management skills.
• Accuracy and attention to detail.
• Passion for working in a lively and collaborative team.
• The ability to remain calm and organised during busy periods in a pressurised environment.

What we can give you in return:

• Competitive salary circa which is reviewed annually
• A hybrid working environment between the office and working from home
• A generous pension plan
• Competitive holiday allowance that increases with length of service
• Medical and wellbeing care plan
• Excellent training and development opportunities

We’d be looking for someone with at least 1 years’ worth of experience in a customer service/account manager role. Job Type: Full-time

Pay: £30,000.00 per year

Benefits

• Work from home

Education:

• A-Level or equivalent (preferred)

Experience:

• sales: 1 year (preferred)
• Account management: 1 year (preferred)

Work Location: Hybrid remote in Alfreton