Customer Success Agent, Hotel and Sports Management

Job Description:

• Assist clients with questions about the overall platform by telephone, email & live chat
• Work with other internal teams to provide high-quality support while meeting service response time goals
• Troubleshoot queries
• Complete customer support responsibilities to create the best experience for our teams and athletes
• Support individual reservations within team blocks
• Monitor hotel compliance with rooming lists
• Complete, track and report support tickets through the CRM system
• Ensure all KPIs and service benchmarks are consistently met

Requirements:

• A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
• Minimum of 1 year of experience in a tech support or customer service role
• Previous experience in hotel management or sales would be considered an asset
• Ability to multitask and be agile in a fast-paced environment
• Strong problem-solving skills and ability to collaborate with others
• CRM experience
• Travel Industry Council of Ontario (TICO) certification is preferred

Benefits:

• Competitive salary and benefits
• Casual but energetic work environment made for today’s workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided
• A culture of teamwork, celebrations of success, social gatherings and goal-oriented work