Customer Support Representative

We are seeking a Customer Support Representative to provide exceptional service through various communication channels, including phone, email, live chat, and social media. This role focuses on resolving customer inquiries related to billing, payments, general questions, and order status, while collaborating occasionally with other departments. The position operates on a day shift schedule.

Responsibilities

• Communicate with customers via phone, email, live chat, and social media
• Resolve billing and payment issues, general inquiries, and order status questions
• Maintain thorough product knowledge to assist customers effectively
• Accurately enter data related to customer interactions
• Follow up on outstanding customer issues to ensure resolution
• Collaborate occasionally with other departments to enhance customer experience

Preferred Qualifications

• 1+ years experience in customer support
• High School Diploma or equivalent
• Strong communication and problem-solving skills
• Proficient in data entry
• Demonstrates empathy and teamwork