Customer Support Specialist & Office Coordinator

About Us

Rex Pest Control has protected homes and businesses across West Texas since 1997. Under new ownership, we're modernizing and growing fast: moving from paper to a new software system, expanding our service area, and building a team that wants to grow with us.

About the Role

You'll be the first voice our customers hear and the person who keeps the office running. This is a fast-paced, hands-on role for someone organized, quick to learn new software, and comfortable handling several things at once. You'll work directly with the owners and our technicians every day.

What You'll Do

Answer incoming calls and emails professionally, and turn inquiries into booked service

Explain our services and pricing, and sell new pest control plans

Schedule and adjust technician routes and appointments

Resolve billing questions and customer issues from start to finish

Enter and manage invoices, payments, and accounts receivable in QuickBooks

Enter customer and service records in our field service software (PestPac), and help with our move from paper to digital

Handle general office tasks: mailings, filing, and organizing records

What You'll Need

1+ years of office, customer service, or administrative experience

Strong computer skills: typing, email, spreheets, and learning new software quickly (this is a must)

Accuracy and attention to detail with data entry

A confident, friendly phone presence

Ability to work independently, manage your time, and follow processes once trained

Reliable transportation and dependable attendance

Nice to Have

QuickBooks experience

Sales, scheduling, or dispatch experience

CRM experience (PestPac, ServiceTitan, GorillaDesk, Salesforce, or similar)

Pest control, home services, or property management background

What We Offer

Competitive pay, paid holidays, bonuses, etc.

Paid training

A chance to get in early with a growing company and grow your role along with it

Pay: $14.00 - $19.00 per hour

Expected hours: 40.0 per week

Application Question(s):

  • A customer calls upset about a charge they don't recognize. What would you do?
  • Describe a time you sold something or convinced a customer to buy or upgrade.
  • Are you willing to complete a 30-minute computer and phone skills test during the interview?

Work Location: In person

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