Customer Support Specialist – Voice, Financial Industry Experience

Job Description:

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Troubleshoot customer issues and provide effective solutions.
  • Maintain accurate records of customer interactions, issues, and resolutions.
  • Collaborate with internal teams to escalate and resolve complex problems.
  • Assist customers with order processing, account management, and product/service information.
  • Identify customer needs and provide recommendations for products or services.
  • Ensure a high level of customer satisfaction through proactive and empathetic support.
  • Stay updated on company products, policies, and procedures.

Requirements:

  • Minimum 2.5 years of experience in a customer support or similar role.
  • Excellent verbal and written communication skills.
  • Ability to quickly assess customer needs and provide effective solutions.
  • Experience with customer support software, CRM systems, and helpdesk tools.
  • Strong organizational skills and ability to multitask.
  • Passion for delivering excellent customer service.
  • Comfortable working in a fast-paced and dynamic environment.
  • Good to have not mandatory would be experience with accounting/finance.

Benefits:

  • Competitive salary
  • Opportunity to shape the HR function of a rapidly growing BPO.
  • Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
  • Career growth and development opportunities.
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