e-Live Verification Phone Agent

Job Description:

  • Review customer information and verification documents
  • Verify identity and rental eligibility
  • Handle inbound and outbound customer calls
  • Support customers through phone, chat, and online verification tools
  • Document customer interactions and verification outcomes
  • Meet quality, accuracy, and productivity standards
  • Support U-Haul's TruckShare 24/7 program by helping approve rentals and prevent fraud
  • Multitask across multiple systems while assisting multiple customers simultaneously
  • Complete virtual instructor-led education, hands-on experience, and ongoing coaching

Requirements:

  • 1+ year of customer service experience (high-volume phone experience preferred)
  • Strong communication, problem-solving, and multitasking skills
  • Comfortable navigating multiple systems simultaneously
  • Strong attention to detail and decision-making abilities
  • Reliable attendance and punctuality
  • Minimum 25 hours of availability per week
  • Must be available to work Saturday and Sunday (6 consecutive hours each day)
  • Must be available Friday, Saturday, and Sunday
  • Schedule commitment required for the first 6 months
  • Holiday availability required
  • Full 90-day training commitment required
  • Consistent attendance, camera-on participation, and professionalism during training
  • Quiet, professional, distraction-free home workspace
  • Reliable high-speed internet with Ethernet connection
  • Childcare/dependent care arrangements during working hours
  • Camera participation required during training and meetings
  • Windows 11 PC
  • 16GB RAM minimum (32GB recommended)
  • SSD with available storage
  • Webcam and wired USB heet
  • Internet speeds of 50 Mbps download minimum, 5 Mbps upload minimum, and under 100ms ping
  • Screenshot of Computer Specs test results included in application
  • Screenshots of Facial Recognition Assessment scores included in application
  • Complete Criteria Assessments: Live Verify: 4 Part Assessment
  • Applicants must be legally authorized to work in the United States and must not require employer sponsorship
  • Applications not currently accepted from residents of CA, CO, MD, MA, OR, RI, NJ, WA, or the District of Columbia, or outside of the US
  • Candidates must complete interviews and assessments independently without AI tools

Benefits:

  • Growth opportunities up to $19/hour within 6-9 months based on performance and attendance
  • Eligible bilingual agents may earn $18/hour after passing bilingual assessments
  • Comprehensive part-time benefits including Medical, Dental, Vision, Rx Savings, and 401(k)
  • Virtual Instructor-led education followed by hands-on experience and ongoing coaching
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