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Employee Navigator Case Builder
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Employee Navigator Case Builder
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Job Description:
Troubleshoot platform-related issues, including employee enrollment questions, benefit corrections and updates, user access and navigation support, system configuration questions, and data review and cleanup requests
Renew clients within Employee Navigator
Build new accounts
Respond to support requests in a timely, professional, and solutions-oriented manner
Escalate technical or carrier-related issues to appropriate internal teams when necessary
Maintain accurate documentation of support activity and case updates
Assist with benefit platform configuration tasks, including plan setup, eligibility configuration, employee class structures, basic system testing and review, and data validation and quality checks
Partner closely with Account Managers, Builders, and Operational Leadership to ensure accurate and timely delivery
Participate in quality control and process improvement initiatives
Work collaboratively across Service, Build, Carrier Connections, and Account Management teams
Adapt to shifting priorities and operational needs throughout the year
Contribute to maintaining scalable, process-driven operational standards
Requirements:
Minimum high school degree
2+ years of customer service, benefits administration, or employee benefits experience preferred
Experience with Employee Navigator strongly preferred
Experience with benefits administration platforms, HRIS systems, or enrollment technology a plus
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a deadline-driven environment
Excellent written and verbal communication skills
Comfortable working independently while collaborating across teams
Proficiency with Microsoft Office products and shared collaboration tools
Ability to learn technical processes quickly and adapt to changing workflows
Problem solver with a strong sense of ownership
Calm under pressure during peak enrollment periods
Team-oriented with a flexible mindset
Process-driven while maintaining a client-first approach
Comfortable shifting between repetitive operational work and client-facing communication
Curious and eager to grow within benefits technology operations
Benefits:
Company Paid Life Insurance
Long-Term and Short-Term Disability
Medical, Dental, Vision and FSA/HSA plans
401(k) with company match
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
