Entry-level Call Centre Assistant
As an Entry-level Call Centre Assistant , you will support marketing campaigns by assisting with customer outreach and engagement activities. You will handle inbound and outbound calls, provide accurate information, and ensure a positive customer experience while representing client brands professionally. This is an ideal opportunity for someone looking to develop communication skills and begin a career within marketing and customer engagement.
Key Responsibilities
- Assist with outbound calls to prospective or existing customers
- Handle inbound enquiries in a professional and timely manner
- Communicate campaign details, promotions, and service information clearly
- Maintain accurate customer records and update internal systems
- Follow call scripts and campaign guidelines where required
- Support the team in achieving campaign targets and performance goals
- Escalate complex issues to senior team members when necessary
- Maintain a positive and professional approach in all interactions
What We’re Looking For
- Strong verbal communication skills
- Friendly, confident, and customer-focused attitude
- Ability to work in a target-driven and team-oriented environment
- Good listening and basic problem-solving skills
- Basic computer literacy and data entry accuracy
- Reliable, punctual, and eager to learn
- No previous experience required, full training provided
What We Offer
- Comprehensive training and ongoing support
- Clear progression opportunities within marketing and customer service
- Supportive and collaborative team culture
- Performance-based incentives
- Opportunities for personal and professional development
If you’re ready to begin your career in a vibrant marketing environment and develop valuable customer engagement skills, we’d love to hear from you. Apply today and take the first step towards your future with us.