Home / Entry Level Customer Service Representative – uaejobstoday.jobjaniye

Entry Level Customer Service Representative

Job Description:

  • Handle inbound customer service, help desk, and back-office processing interactions
  • Support customer service, technical support, and customer sales interactions
  • Interact with hundreds of customers each week across the country
  • Resolve customer issues and troubleshoot basic technical problems
  • Build strong customer relationships while representing recognizable brands
  • Use systems and technology to complete account management tasks
  • Recognize sales opportunities and apply sales skills to upgrade products and services
  • Explain and position products and processes for customers
  • Escalate customer dissatisfaction appropriately to the managerial team
  • Ensure first-call resolution through effective problem solving and call handling

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with regular attendance and punctuality
  • Ability to evaluate, troubleshoot, and follow up on customer issues
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service orientation (empathetic, responsive, patient, and conscientious)
  • Ability to multitask, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and ability to build relationships with team members and customers
  • Must be authorized to work in the country where the job is based
  • Must be willing to submit to a Level II background and/or security investigation with fingerprint
  • Must be willing to submit to drug screening; this does not apply in Canada
  • Must complete a full application, including screening questions and a brief pre-employment test

Benefits:

  • Paid time off (PTO)
  • Paid holidays
  • Supplemental health coverage through Blue Cross for full-time employees
  • Life insurance options
  • Accident and critical illness insurance
  • Career growth and internal promotion opportunities
  • Paid training
  • Team-oriented work environment
  • Casual dress code
Share Share
Apply Now →