Front Desk / Guest Experience Associate, Open to Fresh Gr

August 8, 2026

Job Description:

Handle the guest journey from inquiry to checkout, acting as a 'Digital Concierge'
Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com)
Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues)
Act as the central hub between guests and our cleaners/maintenance staff
Assist with reservation modifications and follow up with guests to secure 5-star reviews.

Requirements:

Fresh graduate OR 1 to 5 years of work experience in Guest Services, Front Desk, BPO customer service, high-end dining, OR the Healthcare/Medical field
Must possess a neutral English accent for phone calls and near-native written English for messaging
Highly Trainable & Tech-Savvy
Reliable: disciplined, proactive, and responsible enough to work from home effectively without micromanagement
Technical Requirements: Reliable Fiber internet connection (Minimum 25 Mbps upload/download) with a backup connection plan
A working PC/Laptop capable of handling VoIP calls and a noise-canceling heet
A dedicated, quiet home office space.

Benefits:

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