Governmental Service Customer Support, French/Bilingual
Job Description:
- Answer customer calls regarding upgrades to communicating meters
- Call customers for follow-ups and schedule technician appointments
- Manage complaints and service-delivery claims professionally
- Support customers in French and English regarding service delivery
Requirements:
- Bilingual in French and English
- Available to work 5 days, 20 to 40 hours per week
- Availability Monday to Sunday between 8:00 a.m. and 8:30 p.m.; Saturday between 9:00 a.m. and 5:00 p.m.
- Reside within the province of Québec
- High-speed internet connection of at least 25 MBPS
- Secure, quiet home workspace
- At least three years of customer service experience
- Ability to learn quickly and adapt in a fast-paced environment
- Ability to work in a computerized environment and multitask
- Call center experience is an asset
- Excellent communication skills
- High school diploma or equivalent completed
Benefits:
- Hourly bonus for Saturday work
- Sundays free
- Fully paid training program
- Full benefits package after six months, including comprehensive medical, dental and life insurance
- Enhanced RRSP participation
- Preferential pricing on insurance
- Work from home
- Equipment provided