Job Description: Set the vision and strategy for the Conversations product group, defining how Inbox and Copilot evolve together Own the Conversations product group end to end, including vision, roadmap, monetization, and results Drive the Inbox roadmap hands-on, focusing on speed, reliability, and polish Drive the Copilot roadmap hands-on, including integrations, contextual summaries, suggestions, and in-the-moment assistance Design monetization and packaging across seats and AI usage Model product impact with partners across Help Scout Partner with the Autonomy group to jointly own product seams and integrations Spend time with customers to understand support workflows and AI opportunities Partner with GTM and CS to clarify the product story, improve adoption, and feed customer feedback into the roadmap Build, hire, and manage the Conversations PM team as it grows Report to Scott Rocher, Chief Product Officer Requirements: Experience owning a core product at scale, especially a product used throughout the workday Commercial product expertise across features, user experience, and monetization Experience shipping AI-powered products Ability to collaborate across ownership boundaries and co-own product surfaces Outcome-oriented approach, including metrics such as time to resolution and drafts accepted Strong product craft and attention to speed, reliability, and detail Strong monetization instincts for products spanning seats and outcomes Previous experience managing product managers Data self-sufficiency: ability to pull data and run analyses Technical fluency sufficient to build trust with engineers and discuss system architecture Fluency with AI tools for research synthesis, strategy testing, rapid prototyping, and customer signal analysis Strong judgment and prioritization skills Excellent writing skills, including one-pagers, briefs, and narratives Experience working in B2B SaaS Experience as a Product Manager managing a SaaS product is a hard requirement Experience shipping agentic experiences is a hard requirement Applicants must be US-based Must already be authorized to work from the home country; Help Scout does not sponsor visas Benefits: Competitive salary and an internal, transparent salary formula based on market data Flexible time off – you choose the holidays and vacations that make sense for you 12 weeks of fully paid parental leave for all new parents, including adoption and foster care A home office stipend to help you get set up and productive A co-working stipend up to $300 a month if you choose to work out of your house A yearly professional development stipend of $1,800 to help you grow in your craft Top tier health insurance for you and your dependents if you’re in the U.S. or Canada Fully remote work