Helpdesk Administrator

You will provide L1 and L2 technical support for users at the Toronto office.

Responsibilities

• Deliver L1 and L2 technical support for local users.
• Manage hardware requirements and Windows device lifecycle.
• Configure and support audio and video technical equipment.
• Drive process improvement and maintain technical documentation.
• Build and maintain a centralized knowledge base.

Required Skills

• 4-6 years of experience in L1/L2 technical support.
• Proven Desktop Administrator experience.
• Hands-on Intune experience for device management.
• Strong proficiency in Windows device management.
• Hardware troubleshooting and configuration skills.
• Experience supporting audio/video equipment.
• Strong written and verbal communication skills.

Preferred Skills

• Any Graduate degree.