Incident Manager- Remote in MX

Change Management Specialist

5+ years of experience in incident management and change management.

ITIL certified

Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

Support the design, development, delivery and management of communications.

Conduct impact analyses, assess change readiness and identify key stakeholders.

Provide input, document requirements and support the design and delivery of training programs.

Complete change management assessments

Identify, analyze and prepare risk mitigation tactics

Identify and manage anticipated resistance.

Consult and coach project teams, managers and supervisors

Support organizational design and definition of roles and responsibilities

Integrate change management activities into project plan

Evaluate and ensure user readiness and manage stakeholders

Track and report issues

Define and measure success metrics and monitor change progress

Support change management at the organizational level

Manage the change portfolio

Excellent communication