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ITIL Certified ITSM Analyst
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ITIL Certified ITSM Analyst
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Driving the design, implementation, and optimization of IT service management processes, the full-time ITIL Certified ITSM Analyst will enhance efficiency, reduce costs, and improve customer experience while managing incident reviews, knowledge articles, and the configuration management database in a fully remote environment.
Key responsibilities
Examine existing IT service management processes to identify areas for improvement and implement best practices
Assist with incident reviews, problem evaluations, and manage the change advisory board (CAB) and service request management
Ensure compliance with departmental policies and standards while optimizing IT service management procedures
Required qualifications
Bachelor's degree or equivalent experience in computer science, business, or a related field
5+ years of experience in information technology or IT Service Management/Customer Experience
ITIL Certification
Advanced knowledge of ITIL best practices and their application
Expertise in facilitation, consulting, and relationship building with the ability to influence and provide strategic insights
