Live Chat Support Agent (Careem)

Careem is actively searching for a highly polite and fast-typing Live Chat Support Agent to join our busy digital helpdesk. Your primary duty will be to answer customer complaints through the app screen, process instant refunds safely, and ensure users remain completely satisfied with our digital services.

Job Requirements & Benefits:

• Qualifications: Basic high school education or a recognized degree in Business Administration. Smart freshers with excellent typing skills are highly encouraged to apply.
• Experience: 1 to 3 years of practical online customer service experience inside the Gulf. Candidates must possess a completely clean local police record.
• Technical Skills: Deep understanding of modern helpdesk software, extremely fast typing speed, and strict ticket escalation rules. Clear English communication is strictly required to type polite replies quickly.
• Key Responsibilities: Handle angry app users calmly, track delayed food delivery drivers using the internal GPS map, issue promo codes to unhappy clients, and report major software bugs to the IT team immediately.
• Benefits: Fixed monthly basic pay, free daily ride credits, comprehensive medical insurance, visa sponsorship, relaxed corporate working environment, and 30 days of paid annual leave.