Manager: Security Control Room

Manager: Security Control Room PEP Western Cape, ZA Responsible for leading how the SOC team will monitor, identify, analyse, report and react to field security operations. Portfolio of responsibilities will include managing the SOC Team and providing oversight of the Field Security Operations and Client Service Delivery to ensure the Service Outcomes for customers are met within Service Level Agreement expectations. Key Responsibilities Management of the Security Operations function Oversees the activity of the SOC Operator team, including on-going training /certification and assessing staff adhere to performance management and disciplinary processes. . First line monitoring and management of all systems within the Physical Security Operations Centre Detection of incidents (attempted burglaries) Recommend/Implement system/procedural enhancements to improve overall service levels. Completion of month end reports, analysis and statistics for control room for SMT meetings Recommend/Implement system/procedural enhancements to improve overall service levels. Investigate every positive incident with RCAT. Close out to prevent repeat findings Communicate with the team on outcome of investigations, Initiate disciplinary/corrective actions based on outcome of investigations #J-18808-Ljbffr