Reception - Shift Leader
The Reception - Shift Leader is responsible for welcoming and assisting all hotel guest.
- Answer all incoming calls promptly and professionally, addressing enquiries or directing calls as appropriate
- Welcome all guests warmly and courteously, using their name whenever possible to create a personalised experience
- Accurately register guests upon arrival, verifying details and ensuring compliance with hotel and legal requirements
- Foster a welcoming and professional atmosphere throughout the guest stay ensuring you capture guests’ preferences to personalise each interaction
- Take and process room reservations when required
- Handle guest enquiries, requests, and complaints efficiently and professionally, ensuring prompt resolution or appropriate escalation
- Coordinate closely with all Rooms Division teams, especially Guest Services, regarding VIP arrivals, room moves, and guest room readiness
- Provide Night Reception coverage on a rota basis, ensuring continuity of guest service and operational standards
If you’re our ideal Reception - Shift Leader, you will have;
- Hotel PMS experience, ideally Opera PMS
- Ability to work well under pressure
- Ability to adapt to different and diverse guests and colleagues
- Be organised and plan accordingly
Reception - Shift Leader • London, UK
Full-time +1