Regional Client Performance Manager

Job Description:

  • Supports achievement of operational and client metrics.
  • Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards to effectively identify issues and communicate findings to Regional, Market and Shop Leadership.
  • Conducts internal audits on insurance KPIs, estimating practices and The WOW operating procedures to ensure repair facilities are operating best in class.
  • Develops a high level understanding of key client expectations and metrics, as well as internal operating initiatives currently underway.
  • Works in partnership with the National Account team to understand client requirements and current performance levels for specific Insurance Partner(s).
  • Communicates performance information to Regional leadership and assists leadership with improvement plan development and follow up.
  • Trains and coaches market and shop leaders on following WOW repair processes as it relates to estimatic areas.
  • Participates in regular Regional and Market leadership calls to communicate successes/improvements, deficiencies and improvement plans.

Requirements:

  • Post-secondary education or professional equivalent experience
  • 3 years previous experience in a collision repair environment or a similar role
  • 3 years Comprehensive knowledge of the Insurance Partner guidelines, procedures and Scorecard metrics
  • Complete understanding of the Wow Operating Way processes, with additional emphasis on estimator processes and responsibilities
  • Valid Driver’s License

Benefits:

  • Annual Paid Time Off (PTO) plans
  • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
  • 6 paid holidays annually
  • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
  • 401(k) Retirement Plan with company match
  • Employer Paid Short-Term Disability & Life Insurance
  • Additional Voluntary Life Insurance
  • Continuing Education Opportunities
  • Free Prescription or Non-Prescription Safety Glasses annually
  • Annual Voluntary Uniform Stipend
  • Voluntary Daily Pay option available
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