Registered Nurse RN) - Triage Specialist - Work at Home - Any State
Mercy Health is seeking an RN Triage Specialist to provide telephonic triage and determine the appropriate level of care for callers, following workflows and utilizing protocols to support patients and customers.
The RN Triage Specialist will maintain performance standards that prioritize safety, quality and experience, in alignment with the organization’s mission and strategic initiatives.
Essential Job Functions
- Provides telephonic triage or requested support and/or virtual monitoring. Offers subsequent recommendations, education or care advice using decision-making tools, clinical judgment and defined workflows.
- Participates in care coordination by partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk and injury reporting. Schedules provider appointments and facilitates provider communication.
- Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practices, guidelines, or workflows.
- Participates in virtual monitoring and subsequent reporting and escalation to support services identified by the customer. Supports Conduit Health Partners business functions to ensure patient needs are met and operations are maintained.
- Participates in process improvement, professional development, peer development and peer review.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation and appropriate within the scope of practice for the registered nurse.
Licensing/Certification
- RN license required in applicable state(s).
- Multistate/Compact RN Licensure preferred.
Education
- ADN or Diploma Nursing required.
- BSN preferred.
Work Experience
- Triage experience preferred.
- 1 year of acute care nursing experience required.
Training
- EPIC Electronic Health Record (preferred).
IT Requirements
- Minimum internet speed of primary and secondary work locations:
- Download speed of 100 Mbps
- Upload speed of 20 Mbps
Work Environment and Schedule
- Office/Home-based telehealth setting with designated workspace per HIPAA regulations.
- Hours: various shifts including days and evenings, with every other weekend and holiday requirements.
- Periods of high stress and fluctuating worklo may occur.
Skills
- Inform medical professionals regarding patient conditions and care
- Assessment of condition via telephone or video
- Attention to detail
- Critical thinking
- Communication
- Teamwork
- Conflict resolution
- Active listening
- Relationship building
- Agility and adaptability
Benefits
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational assistance
- And much more
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. For more information about affirmative action and equal opportunity policies, please email recruitment@mercy.com. If you require a reasonable accommodation during employment selection, contact The Talent Acquisition Team at recruitment@mercy.com
