Remote Helpdesk Tech: Active Directory & Networking

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking an IT Helpdesk Support Technician to be the first line of contact for customers. You will guide clients through troubleshooting steps and document resolutions in Proton's ticketing system.

Remote position with multiple shifts. The role emphasizes strong customer service, hardware troubleshooting, and collaboration with networking devices to resolve issues efficiently.