Senior Analyst – Facilities Admin
Job Description:
- Evaluate client requirements and develop customized service approaches to enhance satisfaction levels
- Establish and nurture professional client relationships through consistent, proactive outreach
- Own the complete customer experience from initial inquiry to final resolution
- Address client concerns through calls, emails, and chats
- Configure properties, company records, users, service level agreements, issue types, notifications, permissions, dashboards, data, integrations, settings, invoices, vendors, and stack plans
- Apply expert judgment to identify critical situations requiring escalation
- Support root cause analysis for persistent or high-impact client concerns
- Manage customer inquiries end-to-end with accurate information collection and stakeholder updates
- Work with cross-functional teams on operational enhancements and process refinements
- Champion team training and development programs
- Guide new team members through mentorship and knowledge transfer
- Contribute to strategic planning and policy development initiatives
Requirements:
- Excellent verbal and written English communication skills.
- Advanced proficiency in computer functions within MS Office Suite
- Strong administrative skills in organization and time management
- Good reporting, analytics, and presentation skills
- Willingness to work on shifting/rotating schedules.
- Experience in supporting Global Region services is an advantage.
- Bachelor’s degree preferred.
- At least 1-year tenure in current role/Service Line
- Must not have policy infraction on record for the last six months
- For internal applicants
Benefits:
- Health, financial, and personal well-being resources and support
- Opportunities to increase personal and financial security
- Equal opportunity employer
- Reasonable accommodations for individuals with disabilities