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Service Scheduling & Customer Care Coordinator
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Service Scheduling & Customer Care Coordinator
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At Bondy’s Nissan, our Service Call Center is the communication hub of our service department. This is not a quiet front-desk role. This is a high-volume, phone-based position that keeps the service department running smoothly.
We are hiring an agent who will answer any incoming calls to the Service Department.
What This Job Actually Is
You will:
Answer a high volume of incoming service calls throughout the day
Schedule service appointments
Transfer customers to their Service Advisor when appropriate
Provide pricing and basic service information
Make daily follow-up calls to customers who visited the day before to ensure satisfaction
Call customers from Nissan-provided promotional/manifest lists during special campaigns
Cover the cashier position as needed
Handle paperwork processing
Roles may rotate
This is a team of two. You are consistently on the phone and working with internal staff.
Key Responsibilities
High-Volume Customer Communication
Answer and manage a steady flow of incoming calls
Schedule appointments efficiently and accurately
Provide service pricing and information when requested
Route calls correctly and professionally
Outbound Calling & Follow-Up
Call customers after their visit to confirm satisfaction
Contact customers regarding recalls, promotions, and service campaigns
Work Nissan-provided call lists during special events
Administrative Support
Enter and update customer and vehicle information
Scan and verify service paperwork daily
Maintain organized records
Cashier Coverage
Process payments when covering the cashier
Handle transactions accurately and professionally
Rotate Saturday shifts as part of the team schedule
You’re a Good Fit If You:
Are comfortable being on the phone most of the day
Can handle high call volume without getting overwhelmed
Are organized and detail-oriented
Can multitask between calls, paperwork, and internal communication
Are willing to learn basic automotive knowledge
Have strong computer skills
Have prior customer service experience (automotive experience is a plus but not required)
What This Job Is Not
It is not a low-call front desk position
It is not primarily filing or data entry
It is not a sales role
It is not a work-at-your-own-pace job
This is a fast-paced, team-based position that requires focus, accuracy, and strong communication skills.
Benefits
Paid vacation and holidays
401(k) with company match
Health, dental, life insurance
Voluntary short- and long-term disability
Employee discounts on vehicles, parts, and service