Urgent Hiring Team Leader For Domestic BPO For Jamshedpur

Manage and supervise a team of customer support advisors.

Share daily reports, RCA, and action plans with management.

Coordinate with Quality, Training, and WFM teams for performance improvement.

Handle shrinkage, rostering, and floor activities.

Required Candidate profile

Good communication and team handling skills.

Strong knowledge of SLA, AHT, CSAT, and productivity metrics.

Minimum 2 years of experience as a Team Leader.